Frequently Asked Questions
Got questions? We’ve got answers. At Orbi, we’re all about making oral care simple, sustainable, and stylish.
Product Questions
Orbi Toothbrush features a reusable handle and replaceable brush heads, reducing plastic waste by up to 80% compared to traditional toothbrushes.
We recommend replacing the brush head every 2–3 months or after recovering from an illness. Just like with any toothbrush.
Yes! The Orbi Tongue Cleaner is designed to be gentle yet effective for daily use. It helps remove bacteria and maintain fresh breath。
Start by brushing with the Orbi Toothbrush, then store it hygienically using the Orbi Toothbrush Cover. Use the Orbi Tongue Cleaner, follow with mouthwash, and don’t forget to floss your teeth!
Shipping & Orders
We currently ship within Malaysia, Singapore & Thailand. More locations coming soon!
Orders are usually processed within 1–3 business days. Delivery times vary by location, but typically take 3–7 business days.
Once your order is shipped, you’ll receive a tracking link via email. Be sure to check your spam/junk folder too.
Returns & Exchanges
We’re so sorry! Please contact us at info@switchorbi.com with your order number and a photo of the issue. We’ll make it right.
Sustainability & Materials
While Orbi products are made with 100% virgin, high-quality materials to ensure the highest standard of oral hygiene, we’re committed to sustainability in other ways.
Our packaging is 100% recyclable, and we’ve carefully designed our products to minimize plastic usage wherever possible.
While full recyclability isn’t always possible due to hygiene requirements, we remain focused on reducing waste and supporting responsible choices.
Our packaging is minimal, recyclable, and free from excess plastic. We believe in protecting your smile and the planet.
Warranty
Simply head to our Register New Product page to register your Orbi toothbrush and keep your handle protected.