Frequently Asked Questions
Got questions? We’ve got answers. At Orbi, we’re all about making oral care simple, sustainable, and stylish.
Product Questions
Orbi Toothbrush features a reusable handle and replaceable brush heads, reducing plastic waste by up to 70% compared to traditional toothbrushes.
We recommend replacing the brush head every 2–3 months or after recovering from an illness. Just like with any toothbrush.
Yes! The Orbi Tongue Cleaner is designed to be gentle yet effective for daily use. It helps remove bacteria and maintain fresh breath。
Yes! Just pop on the Orbi Toothbrush Cover and it’s ready to go!
Start by brushing with the Orbi Toothbrush, then store it hygienically using the Orbi Toothbrush Cover. Use the Orbi Tongue Cleaner, follow with mouthwash, and don’t forget to floss your teeth!
Shipping & Orders
We currently ship within Malaysia & Singapore. More locations coming soon!
Orders are usually processed within 1–3 business days. Delivery times vary by location, but typically take 3–7 business days.
Once your order is shipped, you’ll receive a tracking link via email. Be sure to check your spam/junk folder too.
Returns & Exchanges
Yes, we accept returns within [X] days of purchase for unused items in their original packaging. Please refer to our Return Policy for full details.
We’re so sorry! Please contact us at info@myflipper.com with your order number and a photo of the issue. We’ll make it right.
Sustainability & Materials
While Orbi products are made with 100% virgin, high-quality materials to ensure the highest standard of oral hygiene, we’re committed to sustainability in other ways.
Our packaging is 100% recyclable, and we’ve carefully designed our products to minimize plastic usage wherever possible.
While full recyclability isn’t always possible due to hygiene requirements, we remain focused on reducing waste and supporting responsible choices.
Our packaging is minimal, recyclable, and free from excess plastic. We believe in protecting your smile and the planet.
Lifetime Warranty
Our lifetime warranty covers any manufacturing defects in the Orbi toothbrush handle — including cracks, breaks, or issues caused by faulty materials or workmanship.
We’re confident in the quality, and we want you to feel the same.
The warranty doesn’t cover:
- Replaceable brush heads or other removable parts
- Damage from misuse, accidents, or unauthorized modifications
- Normal wear and tear (Minor scratches, stains or discoloration)
- Cosmetic issues like fading or staining
- Find your product's serial number (located on the inner shaft).
- Take a photo or video clearly showing the issue.
- Submit your details using the form at [link].
The lifetime warranty is tied to the product’s serial number (located on the inner shaft) and is valid for that specific unit only.
If your claim is approved, you’ll need to courier the faulty Orbi toothbrush handle back to a designated distributor based on your country. Once the returned item is received, a replacement handle will be sent to you at no additional cost.
Please note that this process may take approximately 2-4 weeks.
The Orbi toothbrush handle is built to last — that’s why it comes with a lifetime warranty.
The brush heads are designed to be replaced regularly for hygiene reasons and are not included in the lifetime coverage.