Product Questions
Orbi Toothbrush features a reusable handle and replaceable brush heads, reducing plastic waste by up to 80% compared to traditional toothbrushes.
We recommend replacing the brush head every 2–3 months or after recovering from an illness. Just like with any toothbrush.
Yes! The Orbi Tongue Cleaner is designed to be gentle yet effective for daily use. It helps remove bacteria and maintain fresh breath。
Start by brushing with the Orbi Toothbrush, then store it hygienically using the Orbi Toothbrush Cover. Use the Orbi Tongue Cleaner, follow with mouthwash, and don’t forget to floss your teeth!
Shipping & Orders
Orders are usually processed within 1–3 business days. Delivery times vary by location, but typically take 3–7 business days.
Once your order is shipped, you’ll receive a tracking link via email. Be sure to check your spam/junk folder too.
Returns & Exchanges
Enjoy peace of mind with our "30-Days No-Questions-Asked" return policy. We want you to love your Orbi. If you’ve used it and feel it’s not the right fit for your routine, you can return it within 30 days of receiving your order—no awkward questions, no stress.
Just drop us a message via info@switchorbi.com with your order number. We’ll provide you with the return address and instructions.
To keep things fair and sustainable, we have two simple rules:
Shipping Costs: Customers are responsible for the return shipping costs to our warehouse. We recommend using a trackable service, as we can’t take responsibility for items lost in transit.
Refund Amount: We will refund the full price of the product itself. Please note that the original shipping fees paid at checkout are non-refundable.
Once your item arrives back at our "Lab" and is inspected, we will process your refund immediately. The funds will typically appear in your account within 5–7 business days, depending on your bank.
Sustainability & Materials
While Orbi products are made with 100% virgin, high-quality materials to ensure the highest standard of oral hygiene, we’re committed to sustainability in other ways.
Our packaging is 100% recyclable, and we’ve carefully designed our products to minimize plastic usage wherever possible.
While full recyclability isn’t always possible due to hygiene requirements, we remain focused on reducing waste and supporting responsible choices.
Our packaging is minimal, recyclable, and free from excess plastic. We believe in protecting your smile and the planet.
Warranty
Simply head to our Register New Product page to register your Orbi toothbrush and keep your handle protected.
